Once processed, your order will be delivered to a courier company that will do everything possible to ensure delivery to the address you provided, as quickly as possible, in complete safety. You will also receive an email confirming your order and any other information you may need to track its delivery.

Our deliveries are made during business hours from Monday to Friday and are guaranteed by DHL. The carrier in question attempts immediate delivery, and someone must be present to receive the order.

In case of difficulty with delivery, the carrier will contact the number provided to facilitate delivery and if you are absent, you may try to schedule a second delivery.

If you are unable to receive your order, DHL can leave your order at a DHL ServicePoint near your home. The carrier will send you an email or text message with the name of the collection point where you can pick up your order. You should go to the location indicated with your card.
citizen's ID or equivalent identification document and must do so within 10 days. After this time, the order will be returned to the sender.

DHL will do everything possible to ensure that your order is delivered on the date scheduled at the time of purchase. However, we would like to point out that during times of high workloads by carriers, there may be delays in deliveries. In this case, we recommend that you schedule your order within your safe time window.

We cannot guarantee an exact number of days, but we can provide a safety interval so that you can have a more approximate estimate of when you can expect to receive your order, in the most popular destinations and in the best-known cities within these destinations. On average, we could be talking about intervals of between 2 and 9 working days, depending on the geographical area and destination countries.

There are destinations that we have not yet covered due to their geographical specificity, so we regret that we cannot meet your expectations. We promise to find efficient solutions to reach you as soon as possible.

Shipping costs are calculated based on the weight and the country to which they are being delivered. To find out the estimated shipping costs for your order, simulate the costs associated with your order in your shopping basket at the time of purchase. For orders over 50 kg, you should contact us so that we can find the best delivery solution.

There are destinations that we have not yet covered due to their geographical specificity, so we regret that we cannot meet your expectations. We promise to find efficient solutions to reach you as soon as possible.

We cannot guarantee an exact number of days, but we can provide a safety interval so that you can have a more approximate estimate of when you can expect to receive your order, in the most popular destinations and in the best-known cities within these destinations. On average, we could be talking about intervals of between 2 and 9 working days, depending on the geographical area and destination countries.

There are destinations that we have not yet covered due to their geographical specificity, so we regret that we cannot meet your expectations. We promise to find efficient solutions to reach you as soon as possible.

All our shipments are guaranteed by shipping insurance and the value is already included in the shipping costs associated with your order.

Before dispatch, our products are carefully inspected and we pride ourselves on the high quality standards they ensure.

However, the customer has the right to check the quantity and condition of the goods upon delivery. If your order shows clear signs of damage or leaks, or if you detect any deficiencies or missing items, we ask that you refuse the order and ask the shipping company to return it with this information.

You should alert or file a complaint with the company
carrier, as well as inform Pure Brands, Lda. within 7 days of delivery.

If the product is not in the best condition, you still have 7 days to inform Cabazes.pt, so that we can proceed with sending a new shipment.